FAQs

FAQs


How are my Leads Package sent to me?

The leads are provided in .csv format (which will open in Excel) via a download link which will be emailed to you as per the details in the Shopping Cart page. The download link will be sent to the email address that you provide in our Shopping Cart. Please ensure that you provide a correct and working email address. If it appears you have not received the download link within the time frame we stipulate in the Shopping Cart then contact us but please firstly check your spam folder or any other folder that might filter incoming email. Also please ensure that your email system does not block incoming email messages that contain links.

Once payment is received, our system will send you an email automatically which will be a Tax Invoice and will have a link to download the file. We do not send physical copies. Please check your Junk Folder after payment if you didn't receive the email.

What are your payment options?

We use eWay Ezidebit payment gateway to process all transactions and subscriptions. www.eway.com.au for all Credit Card Transactions, Visa & Matercard and all Debit / Savings card transactions.

Over 26,000 plus merchants use eWay every day in Australia to process Billions of dollars of transactions every year.

eWay are 25% of the local online market and trading in 8 countries.

eWay process billions in payments every year across the globe for tens of thousands of businesses and consumers. eWay are merchant centric and believe in offering the community a safe, reliable, and frictionless payment gateway which is a cornerstone to eWay’s growth and success.

eWay are ​part of the Global Payments network (NYSE: GPN) and the only provider with a “real people” 24/7 local and omnichannel customer service offering.

eWay’s Technology and Security

PCI DSS compliance

Security compliance matters to your customers and it should matter to your business. eWAY is tier-one PCI DSS compliant—as externally audited by Stratsec (QSA)—ensuring the highest security standards set by Visa and MasterCard.

The PCI DSS is a set of rules created by the PCI Security Standards Council, which consists of the biggest players in the payment card industry, in order to facilitate the adoption of a consistent set of standards for the processing, handling and storing of sensitive credit card information. 

Sound complicated? There’s no need to worry – when you power your site with a third party payment provider, such as eWAY, you can significantly reduce the scope of your compliance requirements. When you use eWAY’s RAPID API, Transparent Redirect, ​Client Side Encryption or Responsive Shared payment solution, you don’t touch your customers’ credit card data: it’s processed directly from your browser to eWAY’s secure payment gateway. eWAY is certified as meeting Tier 1 of the PCI DSS compliance criteria, which is the highest level of compliance available and is the same levels of data security of the biggest banks in the world.

View our PCI Certificate

Military grade protection

Between the hackers and the predators, modern threats demand serious deterrents. That’s why eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available.

True infrastructure redundancy

Thanks to eWAY’s redundant data centres in multiple cities, we process online payments 24/7—even in the case of local blackouts or other network disruptions. Data is replicated across all sites, ensuring that customer information is never lost.

Clustered web architecture

eWAY’s mission-critical architecture—supported by backups of backups—drives industry leading uptime. And, with duplicates of every device within our environment, our datacenter teams can instantly divert traffic should any system fail.

Akamai assured routing

When it comes to Internet integrity, eWAY and Akamai are on the same page. Our partnership with the global leader in DNS assurance guarantees that traffic passing to the eWAY gateway is routed to the correct location within our environment.

 

My leads file will not download or will not open properly.

File will not download: It might be that file delivery service was off-line for a few moments or there was a break in the connection. Please try it again. If the problem persists then please send us a screenshot of any errors you see.

Also if the Download link has arrived in your Spam Folder please move the e-mail  to your Inbox. Then try again and click on the red VIEW FILES icon in the Hightail message and choose SAVE FILE.

We also suggest to try these troubleshooting steps below as workarounds and see if the following will help:

Please clear the cache and cookies, close the browser you’re using, re-open it and then log back in Hightail and download the files.

For instructions on how to clear your cache and cookies, click the link below:

https://hightail.zendesk.com/hc/en-us/articles/204310654-How-to-Clear-Your-Cache-Cookies

You may also try ruling out the current browser you’re using and try a different one.

File will not open properly: Many MAC users are unable to open .csv files without all the data appearing in just one column – but we have a simple work around for this problem – just save the csv file as an Excel Workbook. You should then be able to open and read the file without further problems.

How long will it take for me to receive my leads after purchasing?

Once you have made your purchase, You will be sent an email with a link for downloading your leads package, You can download this link and save it to your desktop.

Is it legal to contact the leads I have purchased?

It is legal to contact individuals for the purpose of offering your services provided you adhere to applicable laws. We cannot give legal advice, so please ensure that you are in compliance with any applicable laws. In Australia, you can look into the Do Not Call Register when calling individuals and sending promotional material to consumers. There is also the Spam Act which needs to be adhered to when sending emails.

How can I contact you if I need help?

You can email your questions on our contact us page.

Where do your leads come from?

We use internet search engine marketing to connect with people who are actively looking to sell or buy a home. We do not use SPAM, incentives or pop-ups because we find this approach often attracts half-hearted prospects.

Replacement leads, how do they qualify?

Lead Replacement policy guarantee. If any lead for any reason is incorrect in details we will happily replace the lead / leads in question and give you 2 extra free leads on top.

Are there any contracts for signing up to your subscription packages?

We have NO CONTRACTS ever, you simply pay month to month via your subscription package that you choose.

You can try our membership out and if you don't like it you can cancel anytime! No Cancellation fees or charges ever.  

Give Realestate-Leads.com.au a try today, we know you won't be disappointed!

Are we an Australian Business?

Yes we are an Australian business based in Melbourne, Australia. Providing an all Australian service. Every dollar spent on Australian services or products creates jobs, helps our economy and benefits all Australians.

Can I receive leads from a certain Suburb, city or state?

Yes, select within the leads package you choose when ordering which Suburb, Post Code and state you require and the leads package for your chosen suburbs / post codes will be emailed to you via a link after your order has been processed.

Do you replace leads with bad contact details?

We replace all leads with incorrect details. Unfortunately we will not replace leads that are not interested in your Service as an agency or don’t sign up as a contract to sell their home with you or your agency.

What is the process for replacing Incorrect leads?

To replace incorrect leads we require you to email back to us the lead in question with a very brief note on the problem. Leads are then reviewed and an email will be sent to you confirming a replacement of that lead.

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